Customer Service
At Ambassador Uniform, we believe in putting our customer first. For over 20 years, we have proudly provided our nationwide customer base with the most personalized service in the industry. As a full service uniform and business apparel wholesaler, we offer high quality uniform products at affordable prices. We are committed to continuing to give you Quality Products and Outstanding Customer Service while maintaining our Value Pricing. Own the Look!
Our product line includes Restaurant and Culinary Apparel, Hotel and Business Uniforms, Corporate Apparel and more. Our buyers are committed to finding the newest fabrics, styles and selections at the most affordable prices, passing the savings along to you, our valued customer. Join our list of thousands of satisfied customers and make Ambassador Uniform your “One Stop Shop” for all of your business apparel needs.
Samples
Our Sample Program allows you to receive a new item at the catalog price to review for 14 days prior to placing your volume order. Within 14 days of receipt, please contact our Customer Service Department; toll free 1-800-711-5885 to request a Return Authorization. All returns must be authorized and returned within 14 days of receipt of merchandise. Upon receipt of return item(s) , a credit will be issued minus any applicable shipping charges. To return jackets or blazers they must be in the original condition including attached outside tags.
Embroidery
We provide in-house embroidery services. A Sample sewout of your logo will be provided for your approval prior to processing your complete order. Embroidered items cannot be returned. Embroidery Logo pricing is based on the number of stitches and the quantity of garments you are personalizing. For Embroidered Lettering, pricing is based on the number of lines to embroider.
Ordering
Orders may be placed by phone 1.800.711.5885, online, or via email to [email protected].
Shipping
We ship across the United States and Canada using UPS, FedEx or USPS. Our Customer Service Department is available 9:00am to 5:00 pm EST, Monday thru Friday, to assist you. Call 1-800-711-5885 or 1-732-792-1111. Orders can be faxed anytime to 1-732-792-0111. Since we have warehouse facilities throughout the United States, some items may be shipped in different packages and may not always arrive at the same time. Color variations and fabric may vary from printed or online catalog. Items are usually shipped within 1-2 business days from receipt of order.
Returns
We offer free returns on any order filled incorrectly. Returns will only be accepted within 30 days of receipt of merchandise. Please call Customer Service at 1-800-711-5885 for a Return Authorization Number. No returns will be accepted without a Return Authorization Number. Authorized returns must be received by Ambassador Uniform within 14 days of the authorization issuance. Upon receipt, authorized returns will be issued a refund or an Account Credit which must be used within one year of issuance. On any order filled correctly, customer is responsible for all shipping costs. Shipping cost are non-refundable. Returned merchandise may occasionally at our discretion be subject to a 20% restocking fee. Only garments which have not been worn, washed, altered, damaged or embroidered may be returned within 30 days of receipt in their original packing. Tuxedo and Formal shirts which have been opened cannot be returned. Custom hemmed or altered garments are not returnable. Embroidered orders are not returnable. All prices are subject to change without notice. We are not responsible for typographical errors. Blazer jackets must have original outside tags on garment.
Product Availability
Ambassador Uniform reserves certain rights to substitute imported products when USA made products are unavailable or for combined shipment purposes.
