CUSTOMER SERVICE


At Ambassador Restaurant Uniforms, we believe in putting our customer first. For over 17 years, we have proudly provided our nationwide customer base with the most personalized service in the industry. As a full service uniform and business apparel wholesaler, we offer high quality Restaurant Uniforms products at affordable prices. We are committed to continuing to give you Quality Products and Outstanding Customer Service while maintaining our Value Pricing. Own the Look!

Our product line includes Restaurant Uniforms and Culinary Apparel, Hotel and Business Uniforms, Corporate Apparel and more. Our buyers are committed to finding the newest fabrics, styles and selections at the most affordable prices, passing the savings along to you, our valued customer. Join our list of thousands of satisfied customers and make Ambassador Restaurant Uniforms your "One Stop Shop" for all of your business apparel needs.

Ordering:

Orders may be placed by phone, online, or fax.

Call:
Toll-free at 1-800-711-5885. Our Customer Service Representatives are ready to assist you with your order Monday thru Friday, 9 am to 5:00 pm, EST.

Online:
Visit our website at www.ambassadoruniform.com and securely shop at your convenience.

Fax:
1-732-792-0111

Payment:
We accept Visa, MasterCard, Discover, American Express, Check in Advance, or Net Terms on credit approved accounts. Please Note: Sales tax will be added to order where applicable.

Mail checks in advance to:
Ambassador Restaurant Uniforms, 289 Hwy 33E, Building D, Manalapan NJ 07726

Shipping:
We ship across the United States and Canada using UPS and FedEx. Our Customer Service Department is available 9:00am to 5:00 pm EST, Monday thru Friday, to assist you. Call 1-800-711-5885 or 1-732-792-1111. Orders can be faxed anytime to 1-732-792-0111. Since we have warehouse facilities throughout the United States, some items may be shipped in different packages and may not always arrive at the same time. Orders of $100.00 or less are subject to a $10.00 processing fee, excluding sample orders. Color variations and fabric may vary from printed or online catalog. Items are usually shipped within 1-2 business days from receipt of order.

 **Free Shipping is available on  orders of $499 & up. Shipping to contiguous US addresses only. Free Shipping is not available for residents of Alaska & Hawaii.

Returns: Returns will only be accepted within 14 days of receipt of merchandise. Please call Customer Service at 1-800-711-5885 for a Return Authorization Number. No returns will be accepted without a Return Authorization Number. Authorized returns must be received by Ambassador Uniform within 14 days of the authorization issuance. Upon receipt, authorized returns will be issued an Account Credit which must be use in that calendar year and cannot be carried over to the following year. Customer is responsible for all shipping costs. Shipping cost are non-refundable. Returned merchandise may be subject to a 20% restocking fee. Only garments which have not been worn, washed, altered, damaged or embroidered may be returned within 14 days of receipt in their original packing. Tuxedo and Formal shirts which have been opened cannot be returned. Custom hemmed or altered garments are not returnable. Embroidered orders are not returnable. All previous catalog prices are void. All prices are effective as of 01/01/2020. All prices are subject to change without notice. We are not responsible for typographical errors. Blazer jackets must have original outside tags on garment.

 **Free Shipping: Shipping charges will be deducted from a refund in the event returned merchandise results in a net total less than $499

Samples: Our Sample Program allows you to receive a new item at the catalog price to review for 14 days prior to placing your volume order. Within 14 days of receipt, please contact our Customer Service Department; toll free 1-800-711-5885 to request a Return Authorization. All returns must be authorized and returned within 14 days of receipt of merchandise. Upon receipt of return item(s) , a credit will be issued minus any applicable shipping charges. To return jackets or blazers they must be in the original condition including attached outside tags.

Embroidery: We provide in-house embroidery services. There is a one-time set up charge to digitize your logo. A Sample sewout of your logo will be provided for your approval prior to processing your complete order. All artwork and embroidery files remain the property of Ambassador Uniform. Embroidered items cannot be returned. Embroidery Logo pricing is based on the number of stitches and the quantity of garments you are personalizing. Most logos are under 8,000 stitches. Additional charges will be applied for logos larger than 8,000 stitches. There is a 12 piece minimum on Embroidered Logo orders and a 24 piece minimum on embroidered hats. Embroidered Lettering: Pricing is based on the number of lines to embroider.


*Ambassador Uniform reserves certain rights to substitute imported products when USA made products are unavailable or for combined shipment purposes.

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